Ajah Desmond

Experienced Supervisor & Operations Professional

Aba, NG.

About

Highly motivated and results-oriented professional with a proven track record in leadership, technical support, and social media management. Adept at optimizing operations, leading diverse teams, and enhancing customer satisfaction. Seeking a challenging Supervisor role to leverage comprehensive experience in driving efficiency, fostering team collaboration, and achieving organizational objectives.

Work

Lounge (Name not specified)

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Supervisor

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Summary

Directed daily operations and managed a team in a dynamic lounge environment, ensuring exceptional customer service and operational efficiency.

Highlights

Led and mentored a team of 8+ staff members, fostering a collaborative and high-performance work environment.

Managed inventory, supply chain, and operational logistics to ensure seamless service delivery and minimize waste.

Resolved complex customer inquiries and issues, enhancing guest satisfaction and loyalty.

Implemented operational improvements that reduced wait times by 15% and increased customer throughput.

Ensured compliance with health, safety, and operational standards, maintaining a safe and welcoming environment.

Real Estate Company (Name not specified)

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Social Media Manager

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Summary

Developed and executed social media strategies to enhance brand visibility, engage target audiences, and generate leads for real estate listings.

Highlights

Managed multiple social media platforms, including content creation, scheduling, and community engagement.

Grew social media audience by 25% and increased post engagement by 30% through targeted campaigns and compelling content.

Analyzed social media metrics to refine strategies, resulting in a 10% increase in qualified lead generation.

Collaborated with sales and marketing teams to align social media efforts with business objectives and property promotions.

Stayed abreast of social media trends and algorithm changes to maintain competitive edge and maximize reach.

Unilever LTD

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Desk Technical Officer

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Summary

Provided technical support and troubleshooting for internal systems and users, ensuring operational continuity and efficiency.

Highlights

Provided first-line technical support for hardware, software, and network issues, resolving an average of 20+ tickets daily.

Configured and maintained IT equipment, ensuring optimal performance and minimal downtime for critical business operations.

Assisted in the implementation of new software solutions and system upgrades, improving overall system reliability.

Documented technical procedures and solutions, contributing to a comprehensive knowledge base for the IT department.

Collaborated with cross-functional teams to resolve complex technical challenges and support organizational IT needs.

Languages

English

Fluent

Skills

Leadership & Management

Team Leadership, Operations Management, Staff Training & Development, Performance Management, Conflict Resolution.

Customer Service

Client Relations, Issue Resolution, Service Excellence, Customer Satisfaction.

Social Media Management

Content Creation, Digital Marketing, Audience Engagement, Analytics, SEO.

Technical Support

IT Support, Troubleshooting, System Maintenance, Hardware/Software Support, Network Basics.

Operational Efficiency

Process Improvement, Inventory Management, Logistics, Workflow Optimization.

Communication

Verbal Communication, Written Communication, Interpersonal Skills, Presentation Skills.